Call4Backup is committed to delivering a high standard of service to anyone who engages with our work.
We take all complaints about the charity or our practices very seriously and are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves. You can provide you feedback by phone on 0844 58 99 57, email firstname.lastname@example.org or, alternatively, you can write to the following address:
Call4Backup, Gresham House, 24 Holburn Viaduct, City of London, EC1A 2BN
We will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within that time frame, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will of course let you know.
If you are not happy with the response you receive, you can escalate your concerns to the Trustees who will consider the matter in more detail.